We Serve Healthy (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our users, including parents, guardians, and children, collected through our website, mobile application, and other services (collectively, the “Platform”).
By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Parent or guardian name
Contact number
Email address
Delivery address
Payment information
Child’s name, age, grade, dietary preferences, and medical restrictions (if provided)
b. Non-Personal Information
Device type and IP address
Browsing behavior on our website/app
Location data (if you enable GPS-based services)
c. Payment Details We use third-party payment gateways and do not store sensitive card or UPI data on our servers.
2. How We Use Your Information
We use the collected data to:
Provide customized meal delivery services
Process orders and manage subscriptions
Communicate order updates and promotional offers
Ensure dietary compliance based on child-specific inputs
Improve our services, menus, and platform features
Comply with legal obligations
3. How We Protect Your Information
We implement appropriate administrative, technical, and physical safeguards to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our platform uses SSL encryption for secure communication and relies on reputable cloud service providers with secure infrastructure.
4. Sharing Your Information
We do not sell or rent your personal data to any third party. However, we may share limited data with:
Trusted service providers (delivery partners, payment processors) for operational needs
Legal or regulatory authorities, when required under applicable law
Business transferees, in case of merger, acquisition, or sale of assets
All third parties are bound by strict confidentiality obligations.
5. Children’s Privacy
We recognize the sensitivity of child data and only collect information related to children under the age of 16 with the explicit consent of a parent or guardian. This information is used solely to customize meals and is never disclosed to third parties for marketing or unrelated purposes.
If you believe your child’s information has been collected without consent, please contact us immediately at [insert email ID].
6. Your Rights and Choices
You may:
Review, update, or delete your personal data by contacting us
Opt out of promotional communications at any time
Withdraw consent to data processing (which may affect our ability to deliver services)
Request a copy of the data we hold about you
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and as required by law. Once your relationship with us ends, we securely delete or anonymize your data.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your browsing experience, analyze site usage, and personalize content. You can manage cookie preferences in your browser settings.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the new effective date. We encourage you to review this policy periodically.
